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terms & conditions

 

Contact

Phone – 01452 618527 | 07388815214 

Email – contact@natalieogradyvirtualassistant.co.uk

Website - www.natalieogradyvirtualassistant.co.uk

 

Hours of Operation

Monday – Friday – 9 am-5 pm

Closed Saturdays and Sundays and all major UK bank holidays unless otherwise agreed in advance.

 

Scheduling

Work will be delivered as agreed either before or on the agreed date.

Scheduling in advance of one week is preferred, this will allow me to reserve time for you and make your project a top priority.

Changes to any agreement will require 24 hours’ notice in advance and timescales may need to be agreed again along with any extra charges.

 

Confidentiality

I adhere to a strict confidentiality code and your information will not be divulged to another party unless agreed otherwise and written permission will be required.

Under the Data Protection Act 1998, The client and Natalie O’Grady Virtual Assistant may keep the information as is necessary, For example, Contact information. Either party may view the records to ensure all is relevant, correct and up to date at any time as requested.

Any content created by Natalie O’Grady Virtual Assistant will belong to the client unless otherwise agreed and written permission will be required.

 

Billing & Payments

Bulk Hourly Rate:

An invoice will be sent with a full roundup of hours worked (Round up to the nearest 15 minutes) to be paid on the 1st of the month.

Invoices will be sent out five days before payment is due.

No more work will be undertaken if there is an outstanding invoice unless otherwise agreed.

*New customers will be required to agree hours upfront and payment be made in advance.

Bundles: 

An invoice will be sent to be paid on the 1st of the month.

Invoices will be sent out five days before payment is due.

No more work will be undertaken if there is an outstanding invoice unless otherwise agreed.

*New customers will be required to agree hours upfront and payment be made in advance.

All invoices will be sent out 5 days before payment is due.

A £25 late fee will be applied to all late payments due.

If payment continues to not be paid, I have the right to stop all agreed work.

I accept payment via Bank Payment (Details are in the welcome pack and stated on all invoices sent out).

 

Natalie O’Grady Virtual Assistant confirms that she is self-employed and is responsible for her own tax and National Insurance Contributions and for paying VAT (if applicable).

 

Natalie O’Grady Virtual Assistant will not claim benefits granted to the client’s employees.

 

Please note that final proofreading and checking of all work submitted is the responsibility of the client.

get in touch

If you would like to discuss how I can help you further or would like more information on the services I provide, please submit an enquiry on my contact page or call 01452 618527 | 07388815214.

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NATALIE O'GRADY

Virtual Assistant

Tel. 01452 618527 | 07388815214 

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